We deliver impactful
customer service

Always the latest software and assistance when you need it.

Our services are the perfect complement to your PRO.FILE deployment and dedicated to keeping you working efficiently.

Our customers are very satisfied with our service. And that makes us very proud.

Our software updates and service packs will always keep you up to date.

Our experts are here for you
Our experts are here for you
Support hotline: +49 (0)721 96 56-666

Claudia Guigas
Head of Customer Care

We are here for you

Stay up to date

Keep your solution running at peak performance and availability

Get help fast

Talk directly to the right expert right from the start

We speak English

Receive personal assistance in English and German

Quality matters

Our customers are very satisfied with our service

All services under one roof

Our PRO.FILE customers benefit from exclusive services in our support portal. Simply register online through the support portal and get immediate access to a wealth of information and services.

As a PRO.FILE customer, you have access to a host of exclusive services. These services are only available after registration with the support portal. A simple menu will guide you through the registration process. Once registered, you will have immediate access to our services:

Customer hotline
Remote diagnosis
Hotfixes, emergency licenses
Product approval, software downloads
(Online) training